Imagine an AI receptionist that is always available, never loses focus, and can both inform and take action – completely autonomously. Our AI agents combine generative dialogues for natural conversations with clear decision trees and integrations to carry out tasks.

Depending on your needs, the AI agent can be configured to:

• Answer questions and provide information – using flexible, generative dialogues that adapt to each customer.
• Book, change, and cancel appointments – directly connected to your systems for seamless handling.
• Identify customers and guide them in logged-in mode – secure, efficient, and automated.
• Track deliveries and handle status inquiries – through integrations that provide real-time information.
• Take care of recurring tasks – via structured flows that free up your team’s time.

The result is an AI agent that feels human in conversation and reliable in execution. How advanced it needs to be is entirely driven by your business and your customers’ expectations. Shorter waiting times, better service, and more time for your employees to focus on what truly requires a human touch.

Adapt. Automate. Elevate the customer experience. Our AI agents are configured to your needs – and work for you, around the clock.

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With Voicebot Smart, we offer a powerful and flexible solution with an intuitive user interface – build and deploy your own voicebots, or let us handle the construction – simple and cost-effective!
Learn more about three use cases of Voicebot Smart:

Smart routing with Voicebot Smart

Customers often struggle to navigate through numerous button options on the phone, leading to misrouted calls, frustration, and higher costs.

A voice-controlled IVR and the natural language functionality in Voicebot Smart allows customers to simply describe what they need, allowing them to be quickly directed to the right agent. If clarification is needed, the voicebot can ask follow-up questions to ensure accuracy.

Additionally, a voicebot can automate certain calls through self-service, reducing costs and freeing up agents to focus on more complex tasks where their expertise is truly needed.

Self-service via SMS

Do customers still call you despite the time and effort you’ve invested in building self-service solutions on your website or app?

With Voicebot Smart Self-Service via SMS, you can seamlessly guide customers to resources like My Pages by concluding the call with a text message containing the relevant information and direct link.

This approach helps reduce call queues, optimize agent availability, and ensure their time is dedicated to handling more complex cases.

Automation with Voicebot Smart

A voicebot can automate calls. It can assist with a variety of needs, including:

• • Connecting callers to the right person
  • Helping callers find a store location or service shop address
  • Providing service outage information based on geographical areas
  • Booking appointments

Additionally, the voicebot can send a follow-up text message with helpful information for the caller, ensuring a seamless and efficient experience.

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With Voicebot Pro, we help large organizations build an efficient and user-friendly customer service. Your customers don’t need to know how your organization is structured,they can simply say a few words about what they need help with and be directly connected to the right department thanks to natural speech.

• A better customer experience through a voice-controlled IVR for faster and more accurate routing to the right department.
• Cost savings by avoiding expensive misrouted calls.
• Cost savings through smart automation of calls that can be handled without involving an agent.

Additionally:

Efficient voice control: Voicebot Pro handles high call volumes with precision, asking follow-up questions when necessary to direct the call to the correct response point or self-service.

Natural dialogues: Using human-like voices and advanced interpretation, Voicebot Pro creates seamless conversations.

AI-driven interpretation: Voicebot Pro uses customer-specific grammar and AI-driven methods for smarter interpretation and fewer follow-up questions, improving accuracy.

Optional features: Automation, monitoring, statistics services, system integrations with Mobile BankID and other systems that add value to the service.

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