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VOICEBOTS THAT FREE UP TIME
VOICEBOTS
We help organizations streamline their customer interactions with voicebots that genuinely understand what the customer wants. Through voice control, free speech, and smart automation, we shorten queues, reduce misrouted calls, and free up time for staff to focus on what actually requires a human touch.
AI perspective
AI voicebots that understand, respond, and act — in real time. Free up time, reduce queues, and build customer loyalty with technology at the absolute cutting edge.
We do one thing — voicebots in the phone channel — and we do it better than anyone else.
We are experts in creating natural, effective, and user-friendly dialogues that help your customers quickly reach their goal, whatever their query. Our expertise in UX for voice-based interfaces means we design conversations that feel human, intuitive, and relevant.
We offer modern AI voices or voice actors when needed. The AI voices have a latency of under one second and there are many to choose from that match your brand’s profile.
Seamless integrations: We have extensive experience building integrations with CRM systems, telephony platforms, calendars, and any APIs — tailored to work reliably and seamlessly in a voicebot environment.
Built for scale: Infrastructure built for the phone channel, handling thousands of simultaneous calls with 99.95% uptime or better.
More about our voicebot solutions
Voicebot AI Receptionist
Imagine an AI receptionist that is always available, never loses focus, and can both inform and act — entirely on its own. Our AI agents combine generative dialogues for natural conversations with clear decision trees and integrations to actually carry out tasks.
Depending on your needs, the AI agent can be configured to, for example:
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- Book, modify, and cancel appointments — directly connected to your systems for smooth handling
- Identify customers and guide them when logged in — securely, efficiently, and automatically
- Track deliveries and handle status queries — via integrations that provide real-time answers
- Handle recurring tasks — through structured flows that take the load off your team
The result is an AI agent that feels human in conversation and reliable in execution. How advanced it should be is entirely determined by your business and your customers’ expectations. Less waiting time, better service, and more time for your staff to focus on what requires human expertise.
Customize. Automate. Create better customer interactions. Our AI agents are configured to your needs — and work for you, around the clock.
Voicebot Smart
With Voicebot Smart, we offer a powerful and flexible solution with an intuitive interface — build and deploy your own voicebots, or let us handle the build — simply and cost-effectively.
Smart routing with Voicebot Smart
Customers find it difficult to navigate through many menu options — they get misrouted, which creates frustration and extra cost. With a voice-controlled IVR and free speech in Voicebot Smart, the customer can simply describe what they need help with and be directed to the right agent. The voicebot can also use spoken prompts to ask follow-up questions when needed, ensuring the customer gets the right help. With a voicebot, some calls can then be fully automated through self-service, saving money and allowing agents to spend their time where it’s actually needed.
Self-service via sms
Are customers still calling you even though you’ve invested time and energy in building self-service on the web or through an app? With Voicebot Smart’s SMS self-service, you can easily redirect customers to, for example, a personal account portal by ending a call with the relevant information and a direct link via SMS. This reduces queues and frees up agents’ time for more complex matters.
Automation with Voicebot Smart
A voicebot can automate calls, freeing up agents’ time for more complex cases. Among other things, a voicebot with voice control can:
- Connect callers to the right person
- Help customers find a store location
- Provide operational updates based on geographic area
- Help book an appointment
- Enable secure identification with BankID in the phone channel
This voicebot can also be combined with an SMS containing additional information sent to the caller.
Voicebot Pro
With Voicebot Pro, we help large organizations build an efficient and user-friendly customer service operation. Your customers don’t need to know how your organization is structured — they can simply say a few words about what they need help with and be connected directly to the right department, thanks to free speech recognition.
- A better customer experience through a voice-controlled IVR for faster and more accurate routing to the right department
- Cost savings by avoiding expensive misrouted calls
- Cost savings through smart automation of queries that can be resolved without connecting to an agent
Additionally:
Efficient voice control: Voicebot Pro handles large call volumes with high precision and asks follow-up questions when needed to route the call to the right destination or self-service option.
Natural dialogues: Human-sounding voices and advanced interpretation capabilities create natural, flowing conversations.
AI-driven interpretation: Uses client-specific language models and AI methods for smarter interpretation and fewer follow-up questions, increasing accuracy.
Optional add-ons: Automation, monitoring, analytics services, system integrations with mobile BankID or other systems that add further value to the service.
